Returns & Exchanges

We want you to love your Jones Road products, but if something isn't right, we offer returns or exchanges on most items within 30 days of purchase. Please note that original shipping fees are non-refundable and items must be in their original packaging.

1

Start Your Request

Visit our online Returns Portal and enter your order number and zip code to begin the process.

2

Choose Your Preference

Select whether you would like to exchange your item for a different shade or receive a refund to your original payment method.

3

Print and Pack

Download your prepaid shipping label and securely pack your items in their original box or a padded mailer.

4

Drop Off and Track

Drop off your package at any authorized carrier location and keep your tracking number until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing