Frequently Asked Questions
Everything you need to know about Jones Road Beauty.
What makes Jones Road products different from other beauty brands?
Jones Road was founded by Bobbi Brown on the philosophy that the world doesn't need more beauty products, it needs better beauty products. Our formulas are clean, strategic, and high-performance, designed to work on every skin type and tone.
Are your products clean and cruelty-free?
Yes. All Jones Road products are cruelty-free and formulated without phthalates, sulfates, petrolatum, PEGs, cyclic silicones, or EDTA. We follow even stricter guidelines than the EU to ensure your safety.
How can I find my perfect shade match online?
We offer a comprehensive Shade Finder Quiz on our website to help you find your match for the What The Foundation and Face Pencil. You can also upload a photo for a personalized recommendation from our expert team.
What is your return policy?
We want you to love your routine. If you are not satisfied with your purchase, we accept returns and exchanges on gently used products within 30 days of the delivery date.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order ships, you will receive a tracking number via email to monitor its progress.
Do you ship internationally?
Currently, Jones Road Beauty ships to the United States, Canada, and the United Kingdom. We are working hard to expand our shipping capabilities to beauty lovers worldwide soon.